Delivery
Standard Delivery
Orders Under £300: A delivery fee of £75 will be applied to orders under £300.
Orders Over £300: Enjoy free delivery on all orders over £300.
Delivery Times
Our standard delivery times are between 3-5 working days from the date of dispatch. Please note that delivery times may vary during peak periods or due to unforeseen circumstances.
Delivery Locations
We deliver across the United Kingdom, excluding certain remote areas. Please check our website or contact our customer service team for more information on delivery to remote locations.
Returns
Return Period
We offer a 30-day return policy from the date you receive your order.
Return Conditions
Items must be returned in their original condition, unused, and with all original packaging and tags intact. Proof of purchase is required for all returns.
Return Process
- Contact our customer service team to initiate a return. Please provide your order number and reason for return.
- We will provide you with a return authorization and instructions on how to send your item(s) back.
- Please ensure the item(s) are securely packaged to avoid damage during transit.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is faulty or we have sent the wrong product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
Exchanges
If you need to exchange an item, please contact our customer service team. We will guide you through the process to ensure a smooth and quick exchange.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact our customer service team immediately. We will arrange for the item to be returned and a replacement sent to you at no additional cost.
Contact Us
For any questions regarding our Delivery & Returns Policy, please contact our customer service team at info@roofmaterials.co.uk.
We strive to provide the best possible shopping experience and appreciate your understanding of our delivery and returns processes.